This policy covers all cloud-based and self-hosted software products ("app") and interactions with Philip Lindner’s support service (“we”). "You" means the end-user of our products or the legal entity that is the licensee of our products.
Account Data: We store information necessary for license validation and communication with the customer instance. This includes, for example AddOnKey, ProductType, ClientKey, BaseUrl, SharedSecret. This data does not contain personal information like email addresses or names.
Session Data: We store usage information of our services. This may include number of times a specific functionality has been used, if there were any errors and so on. This data is anonymized and exclusively used in order to improve our service. It does not contain any customer or operation data. The data may include error messages and information about the environment such as browser type, browser version, and operating system.
Support Data: Our cloud apps may offer troubleshooting functionality which may have options to send diagnostics data to us. This functionality can collect usage data, error reports, operation data, customer created content or contact data. This data will be retained for the duration of the ongoing issue. You may request to delete this data at any time or it will be deleted automatically after 30 days after the issue has been resolved.
Our datacenter apps store customer data in the corresponding Atlassian On-Premise Product and do not report any data to us.
We do not sell, trade, or otherwise transfer your Information to third parties.
We take reasonable measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Our servers are located in Germany.